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Frequently Asked Questions

How does it work?
Place your order now
– You can upload your photos; send them by email
– Choose size, number of figures, framing and checkout
Creation of your painting
– We provide you with a simulation for your approval
– Our master artists create your painting
– We take a photo of the completed painting and email the proof to you
Your feedback is very important
– You can send us your feedback and suggest changes. We are going to modify the painting until you are fully satisfied with it
Approval and delivery
– The remaining balance is only due after you are 100% satisfied and you have approved your painting. We will ship the painting to you after your final approval and balance payment.

My photograph is not in a digital format. What can I do?
Please take your photograph to a local copy shop and scan it.

Do you offer portraits in acrylic, charcoal, pencil, pastel or watercolor?
Yes! Simply give us detailed instructions in the comments box when placing your order.

Can I buy a gift certificate?
Wonderful gift idea! Just contact us and we will prepare for you a lovely designed gift certificate. The design of the gift certificate can be made as individual and unique as wished, and the certificate will remain valid for 24 months. Invited to a wedding? Our gift certificate is the best gift!

What can be painted?
We will turn any of your photos into a beautiful oil painting. For example, pictures of your wedding, children, parents, grandparents, pets, events, sports cars, etc. If you are interested in a quality replica of a famous painting that is not shown in our catalog, simply send us the name or a photo of it. We also do portrait paintings in different styles, such as Lichtenstein, Warhol, Pop Art and Retro. Just upload your portrait photo and a sample of the style type you selected, and we will create your painting out of it. Our free photo editing makes a lot of creative ideas easy to realize. We can change the background of your photo or bring back to life old black and white photos. Also, photo montage is free, and we can make one combined painting out of several of your favorite photos. People, animals or objects can be eliminated or added. Hair-style, backgrounds and clothing colors can be altered. Shadows can be removed. Our artists can merge images from different photos to make a single painting. A new trend is to change faces of famous masterpieces to faces of friends or family – a great gift idea. We are always happy to fulfill special requests for any kind of paintings, just simply contact us and let us discuss your wishes.

Who are your Artists?
Ptop painting sources paintings from well-tested, high caliber independent artists. We have tested over 500 of the most experienced and best portrait artists, and we are happy to announce that we will only assign worldwide elite artists, the best in the profession to paint for you! Our artists will ship your painting on our behalf directly to you. This procedure saves time and makes it possible for us to provide customers with our market leading turnaround time.

How long will it take to receive my painting?
Depending on complexity and size, please allow our artists 7 business days to complete your painting after approval of the painting layout simulation. If you need changes to your painting, it will take an additional 2-4 business days. Our portrait artists will ship the completed and approved oil painting directly to the address indicated by you in the order from. The shipping time will be 7-10 business days. The oil paints used to create your painting must be dry as precondition. This drying process can take a couple of days before the painting is ready to be shipped. Framing the painting will also add additional turnaround time. If you need your portrait painting or oil painting reproduction faster, please contact us to discuss the options . Very complex and large paintings may take a bit longer.

Is my private information protected?
Yes it is. All the information gathered through our secure server will be used solely to process your orders. We don’t rent, sell, or share personal information about you with other people or companies.

Refund Policy
As all orders are custom, ptop painting will not enforce refunds or cancellations if any work is started by the artist unless an exception is made by the selling artist.

Money Back Guarantee Offer
If you receive your painting and do not like the quality of the physical product for any reason, we will process a 100% full refund if you return the painting to us within 14 days after delivery. The product must be shipped and returned in its original condition to qualify for the full refund. We do not allow refund or cancellation requests and this offer is only made at the conclusion of your order after you have received the physical painting from the artist. Filing a dispute with your bank or credit card will waive your right to our Money Back Guarantee offer under this policy.
To begin the refund process, simply email sales@ptoppainting.com requesting a refund for a specific item in an order within 14 days of receiving your item from your artist. Once your refund request is confirmed, we will send you a return address and it must be postmarked within 7 days of this notice.
Refunds will be issued within 14 days of receipt of your painting, and once a refund is issued the credit will appear on your bank statement in 5-10 business days. PayPal payments refunded will appear in your account immediately.
Limitations of Money Back Guarantee Offer
Refunds are limited to two (2) refund requests per calendar year per customer. One refund request must be made for each physical item in an order. Ptoppainting.com may deny refunds at our sole discretion if we believe a refund is requested by the same customer more than the allowed number of times under this policy. Customer shall be responsible for full payment of any orders that are denied refunds.

Damaged or Lost Shipments
Damaged or lost shipments will be repainted and re-shipped free of charge.

Bulk Order Demand for Oil Painting

Our artists have successful experience to supply bulk order customized Oil paintings for hotels, please email sales@ptoppainting.com for more details.